Your products and services might be exceptional, but unless you have a strong household brand name, chances are they will not sell themselves. You’ll need a sales strategy with clear goals and metrics plus a strong sales team that can follow through on your plan.

Hiring, training, and motivating the right sales teams takes time and effort. That’s because sales is a refined skill that most people don’t possess. As more companies shift to remote sales, keeping your sales teams motivated, engaged, and productive can be challenging.

CONNECT for a sales strategy and sales team evaluation.

Dynamic sales consultant and sales trainer with over 20 years of global call center experience in B2B and B2C markets.

Over the past 15 years, I have helped startups and growing organizations in the Financial, Information Technology, Retail, and Professional Services industries open new markets and increase sales. My proven sales growth track record and sales leadership in highly competitive markets speak for themselves.

I have been part of several startups in the United Kingdom, Cyprus, and Bulgaria, assisting with call center setup, business operations, team recruitment, and training.

Now I work with global organizations helping them establish, train, and manage on-site and remote sales teams in new markets, including the United States, Australia, Canada, and the Philippines.

I have also conducted sales training at call centers in London, Amsterdam, Moscow, Panama, Montreal, Beirut, and Sofia. In addition, I am a public speaker and trainer specializing in sales training, live seminars and conferences, and private industry events.

A LOVE STORY

I love everything about business, especially watching a successful startup take shape and come to life. To me, it is all about logic, and that is why back in school, I was nicknamed “Spock.”

Don’t get me wrong. I was never the academic type… far from it… I was always the guy that looked outside the window and thought of ways to make money rather than ways to pass the mid-terms or end-of-term exams.

When I was 13, I started my own business (a kiosk) right out of my bedroom. My first clients were my family members. I learned early in life to identify supply and demand challenges and provide solutions by selling products and services.

DELIVER MASSIVE VALUE

No matter what the circumstances are, there is always plenty of money to be made. We have to put our thinking caps on, look for win/win situations, and provide massive value in the marketplace.

Whether you are looking to start a call center, improve your sales operations, or need the occasional help training your sales team, let’s work together to make it a success.

TRAINING & SPEAKING ENGAGEMENTS

I am available for customized training and speaking engagements world-wide and typically rated among the best at conferences and training sessions I attend.

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To book a customized training session or speaking engagement, please contact me at: info@derekkater.com

I am absolutely impressed with Derek who brings valuable insight to B2B strategy and sales. He is very knowledgeable and experienced in his field. Working with him is a pleasure and a great benefit to our company. He quickly learned about our organization and project and led us through the process with efficiency. Even though we had to conduct our meetings on line, we found the process to be seamless because of his expertise and sensitivity while leading our group. I would recommend him to anyone looking to strengthen their business!

Frances Lau
CEO
Tense Watch Canada

Derek worked as a business development consultant for my fast-growing e-commerce company. I have thoroughly enjoyed working with Derek and consider him a valuable asset to my company. He consistently provides high-quality professional services, including shadowing remote employees, listening to calls, and reading emails and chat scripts. He also assesses our business processes and generates solutions to improve all aspects of customer service and sales. Additionally, I always appreciate Derek’s honest feedback on all aspects of the company, and I appreciate that he is not afraid to discuss any issue with me. He is both a mentor to employees and a team player, which makes him a natural and charismatic leader. Our teams respond well to his training, coaching, and policy suggestions. He is extremely perceptive and helped identify gaps in our company’s team dynamics that I initially didn’t see. I will always be grateful for his excellent work and for his ability to move my company energetically forward.

Shu Saito
Founder & CEO
All Filters

An opportunity arose for our business where the fastest way to get customers was through outbound phone sales. I was completely stuck though. I had some interviews lined up for remote sales reps but didn’t know where to go from there. I already have enough to do in my business without setting up a complex phone sales campaign! I felt completely overwhelmed because we didn’t have a script, training material or even the dialler system.

Derek helped us quickly get the strategy in place, helped with some final interviews & training and even helped us find the right tech to make it all work. We couldn’t have got it off the ground without Derek and now we have fully trained remote sales reps on our fantastic CRM/Dialler with a clear strategy ready to go. We’ve gone from confused and bewildered to feeling confident and clear.

Derek knows his way around sales better than anyone I’ve worked with previously. He’s also very diligent and goes above and beyond. Highly recommended!

Kenny Goodman
Founder
HIP POP

Derek Kater is one of the most professional individuals I have ever had the pleasure of knowing. His attention to detail, dedication to remote training and coaching the sales reps, and commitment to the client are above anything I have experienced firsthand. Our trainees came out of his mentorship with a level of capability and mastery that far exceeded our expectations. Thank you, Derek; we really appreciate your work and what you have done for our sales team.

Belinda Coker 
Founder & CEO
Envirosax

We love working with Derek. He is very focused and always gives honest and useful feedback. The solutions he suggested and implemented for our startup were always helpful and got us on the right track. With his experience he assisted in setting up our sales structure, recruitment plan, commission structure, website and social media presence within the agreed time.  We are looking forward to working with Derek again in the very near future.

Alain Desmeules,
CEO
ewool

I had the opportunity to work closely with Derek for several months after he was brought in to turn our Call Center around. The policies and procedures he put in place made an instant impact in both the departments profitability and also the overall morale of the Team; both of which were lacking. Our Call Center was able to reach targets that were never before achieved and now we have set even higher benchmarks for the future. Still to this day he commands a high level of respect from our entire organization as he implemented a level of knowledge and professionalism that was previously lacking.

Nicolas Shamtanis
Chief Client Relationships Officer
easyMarkets

TRAINING & SPEAKING ENGAGEMENTS

I am available for customized training and speaking engagements world-wide and typically rated among the best at conferences and training sessions I attend.

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To book a customized training session or speaking engagement, please contact me at: info@derekkater.com

CALL CENTER PERFORMANCE WORKSHOP

“How to Increase Your Results by Maximizing the Performance of Your Phone Sales and Customer Support Teams.”

Would you like your phone sales and customer support teams to perform better this year?

Yes, is probably your answer, or you won’t be in business.

Training and motivating your phone sales and customer support teams takes time and effort. That’s because most people who get into phone sales and support, chose that profession out of need and not out of passion.

Some of the top salespeople and support staff see themselves as a solution provider. They feel a sense of pride by matching the right people with the right solutions. They love to hear success stories of how their skills are having an impact on the client and company’s bottom line. The more people they help, the more their income will increase.

So how do you get your teams to reach that level of expertise?

That’s the core objective of our upcoming Call Center Performance Workshop.

Motivate your team with an interactive, fun and informative workshop to:

• Boost their confidence and learn to love what they do
• Increase in sales knowledge and customer support techniques
• Focus on becoming a better solution provider
• Manage time more efficiently
• Demonstrate professionalism and work ethics
• Become and stay self-motivated
• Deliver results by finding WIN/WIN solutions

If you or your team want to deliver better results and substantially increase overall performance this year, then register for the Call Center Performance Workshop.

CONNECT for more information on pricing and group rates or to plan your own private and custom workshop.

Customized training sessions and speaking engagements available upon request.

CONTACT ME to book your next event.

UPCOMING EVENTS

Toronto, Ontario 
April 22 & 23, 2023

London, UK
April 29 & 30, 2023

Vancouver, British Columbia
May 20 & 21, 2023

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I can honestly say that by the end of the lessons with Derek I was a lot more confident and comfortable compared to how I was before! Great sales tips, very enthusiastic, honest and funny. I loved the classes with him!